Turning Classical Design Thinking into a Human-Centred Business Playbook
By Nick Hixson

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Business expansion presents organisations with dilemmas as old as commerce itself: how to scale without sacrificing human connection, and how to balance the demands of stability with the imperatives of adaptability. Insight into these challenges can be found not merely in contemporary management literature but also in the enduring structures of the Greek and Roman theatres in Syracuse, Sicily—each an ancient template for organisational design, and more significantly, for cultivating a culture fit for change.

The Greek Model: Clarity, Human Scale, and Defined Boundaries

The Greek Theatre at Syracuse, hewn into the hillside and meticulously proportioned, demonstrates the value of intentional design. The semi-circular arrangement, regular rhythm of columns, and clear demarcation between performers and audience reflect a mindset in which structure, clarity, and precision underpin every activity.

Translating this philosophy, businesses that follow the Greek model are characterised by well-defined roles, transparent processes, and strong boundaries. Each operational unit functions with clarity and coherence, echoing the way each stone in the ancient architecture fits perfectly into the whole. This design is particularly effective for organisations whose primary strengths are reliability, regulatory compliance, and predictable service delivery. Decisions flow through explicit channels, and the business as a whole benefits from minimised ambiguity and maximised accountability.

Furthermore, within this environment, communication is generally direct. Issues—whether operational or cultural—are surfaced early, enabling timely intervention. Such frameworks often produce a culture resistant to chaos but sometimes less amenable to rapid innovation or cross-boundary collaboration.

The Roman Approach: Flow, Scale, and Emergent Systems

In contrast, the Roman Theatre was constructed not as a part of the landscape, but as an architectural innovation that pushed beyond natural constraints. The use of arches, vaults, and extensive substructures enabled the creation of vast, flexible spaces dedicated to facilitating movement and interaction.

Businesses inspired by this model prioritise integration and fluidity. Instead of operating as a collection of discrete, modular units, the organisation is orchestrated as an interconnected system where information, decisions, and resources flow freely. This approach supports environments where swift adaptation and cross-functional collaboration are necessary for survival and growth. Here, systems thinking replaces linear process mapping, encouraging a culture that prizes experimentation, continuous improvement, and agility.

Importantly, the Roman model allows for scale without rigidity: as the organisation expands, its underlying systems can be extended, bypassed, or reconfigured with minimal friction. This adaptability, however, demands a workforce and leadership team comfortable with ambiguity, empowered to make decisions, and encouraged to transcend previously static boundaries.

Stone to Strategy: Navigating the Cultural Shift

Choosing between these archetypes is rarely a simple matter of preference or sector. Rather, it represents a profound cultural shift—one that must be navigated with intention and clarity of purpose. The transition from static roles and scripted routines to environments supporting autonomy, creativity, and engagement is, at its heart, a call for leaders to redesign not just structures, but shared beliefs and behavioural norms.

Architectural TraitGreek-style BusinessRoman-style Business
Human scaleModular, well-defined rolesEnd-to-end, integrated workflows
StructureIndependent unitsSystem-wide collaboration
Design logicStatic symmetryFluidity and movement
Energy useLocalised resourcesShared infrastructure
Change readinessIncremental, controlledDynamic, emergent
Communication flowDirect, verticalMulti-directional, networked

Embedding the logic of both models within the same business creates an organisational form capable of balancing the apparent opposites of discipline and freedom, order and innovation.

The Hybrid Enterprise: Where Rigidity Meets Flexibility

Most modern businesses operate in sectors where both reliability and adaptability are critical for survival. Thus, the most robust approach is often a synthesis:

  • Core business functions such as finance, compliance, or high-consequence operations, retain the discipline and modularity of the Greek approach. These areas benefit from repeatable processes and clear boundaries, lowering risk and simplifying oversight.
  • Customer experience, innovation efforts, and digital transformation initiatives are arranged along Roman lines—systemic, fluid, and designed for collaboration across boundaries. These domains thrive on agility, experimentation, and spontaneous cooperation.

The cultural and strategic challenge is to engineer a business in which Greek rigidity and Roman flexibility reinforce rather than undermine one another. Achieving this hybrid requires leaders to set the tone for trust, learning, and honest reflection. Recruitment and succession processes favour not just technical competence but also adaptability, intellectual humility, and the ability to build bridges across disciplines.

Over time, formerly siloed departments dissolve in favour of networked collaboration, and the business functions more as a living ecosystem than a rigid bureaucratic architecture. Knowledge and insight flow across teams, and decision-making is both decentralised and informed by a coherent, shared purpose.

Sustaining Growth: Leadership and Organisational Resilience

Growth over the long term is never purely linear. Market shifts, technological disruption, and changes in stakeholder expectations impose both pressure and opportunity. Maintaining strong foundational principles—the Greek stones beneath the Roman arches—is essential. Flexibility alone can foster fragile, scattered organisations; structure alone can breed inertia.

Leaders attuned to this reality cultivate organisations where cultural depth and strategic clarity are prized. They harmonize resilience with ambition, ensuring that periods of transformation do not erode what has already been built, but instead rest upon and strengthen those foundations.

This process of intentional cultural engineering equips businesses to thrive amid complexity and uncertainty—not simply by reacting to external shocks, but by continuously evolving in line with their values and organisational identity.

Conclusion: Architectural Thinking for the Future of Business

The enduring lesson from the classical world is that design matters—both in stone and in enterprise. Businesses that intentionally blend the clarity and stability of the Greeks with the adaptability and ambition of the Romans are best equipped to meet the demands of modern markets. The future business is not a static hierarchy but an evolving, human-centred system—resilient, agile, and capable of flourishing through cultural and structural synthesis.

About the Author:

Nick Hixson is a business advisor and writer on strategy and leadership. He explores how complexity and human behaviour shape organisations. He is a Peter Drucker Associate and chairs the Advisory Board of the World Institute for Action learning.

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