Management, Peter Drucker famously said, is a liberal art. It may be informed by data and enhanced by technology. But it remains an art, not a science, and one practised by people, not machines. Do you want to be managed by an algorithm or a “platform”? Me neither. But, you may object, this is sentimental and out of date. Computer code already influences our lives in all sorts of unseen ways, nudging us into purchasing decisions and co-ordinating our customer experiences. Apps make things happen. They connect passengers with available taxi drivers, or instruct delivery drivers and couriers to bring goods to our offices or our homes. Sophisticated and productive factories and “fulfillment centres” operate […]